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Privacy Policy

Last Updated on April/2026.

At Homestay Plus, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Who This Policy Applies To
This policy applies to students, host families, partner agencies, educational institutions, and visitors to our website.
2. What Information We Collect
We may collect the following types of personal information:
  • Full name, date of birth, gender, and nationality
  • Contact details (email, phone, address)
  • Education and accommodation preferences
  • Emergency contacts and medical details (as required)
  • Visa and passport information (for international students)
  • Working With Children Check (for host applicants)
  • Any other details necessary for the homestay service
We may also collect website usage data (via cookies or analytics tools) to improve the user experience.
3. How We Collect Information
We collect information directly from you when you:
  • Fill out application or enquiry forms
  • Apply to become a host or student
  • Communicate with our team
  • Use our website or digital tools
  • Are referred to us by a partner agency or education provider
4. Why We Collect Your Information
We collect your personal information to:
  • Process homestay bookings and applications
  • Match students with suitable host families
  • Coordinate care and support during the stay
  • Meet legal and regulatory requirements
  • Provide customer support and service updates
  • Improve our services and website usability
5. Disclosure of Information
We may share your personal information with:
  • Host families and students (for placement purposes)
  • Partner agencies or education institutions
  • Service providers (e.g., technology, payment processing)
  • Government or regulatory authorities, where legally required
We will never sell your information to third parties.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access. Information is stored securely through protected digital systems and restricted access.
7. Overseas Disclosure
Some data (especially from international students or partners) may be transferred or accessed outside Australia. In such cases, we ensure appropriate protections are in place, consistent with Australian privacy standards.
8. Access & Correction
You have the right to request access to the personal information we hold about you and to request corrections if needed. To do so, contact us using the details below.
9. Website & Cookies
Our website may use cookies or third-party tracking tools to monitor performance and enhance your experience. You can manage or disable cookies in your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date at the top.
11. Contact Us
📧 contact@homestayplus.hereagencystaging.com If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au
 

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